Answers to the most anticipated questions. If you don't see what you're looking for here, drop us a note!
- How does it work?
Add your membership choice to your cart and proceed to checkout. Please select "Pickup" as your address. Once purchased, you’ll receive a confirmation email with additional details about your membership and you will be charged for your first kit.
Membership fees will be automatically charged with the original payment method on the first of every month. Orders will be ready to be picked up on the 15th of every month.
- Can I cancel my membership?
Yes, you can cancel at any time and there is no cancellation fee. If you’re traveling or just need to take a break, you can also skip a month (or as many as you need). Subscriptions must be canceled or skipped by the 15th of the month prior. To make changes, email us at email@example.com and we’ll take care of it.
- Do you ship wine?
Yes, we ship wine via UPS.
As of March 2023, we can only ship wine to the following states:
- New Hampshire
- New Mexico
- North Dakota
- Puerto Rico
- Washington DC
- West Virginia
Note: all wine deliveries and shipments will require the confirmation of an adult (21+) recipient in order for final delivery.
- What is your delivery policy?
We charge a flat fee for local delivery within 15 miles of 20017. Orders will be processed within one day of order confirmation. From there, an email will be sent to arrange delivery details. Please make sure your email address is accurate!
Let us know if you need your items ASAP, as we can arrange for express delivery for an additional charge. Please email firstname.lastname@example.org for expedited delivery.
The recipient must be present upon delivery to confirm he/she/they are over 21 years old.
- I just placed an order and realized my order’s delivery address is incorrect, can I edit it?
Oh no! We will do our best to update shipping addresses before local deliveries are prepared to leave our warehouse. Send us an email at email@example.com with the updated address.
- Do I have to sign for my delivery?
All wine orders require an adult 21 years of age or older to show identification upon delivery or pickup.
In the interest of employee and customer safety, recipients will no longer need to sign for FedEx Signature Required deliveries. Despite this adjusted process the driver will still need to make contact with the consignee.
The recipient must, at the time of delivery, acknowledge that FedEx is making a delivery and, if applicable, show government issued photo ID.
- What do I do if my item(s) are damaged or an item appears to be missing?
Send us an email at firstname.lastname@example.org so we can help.
- Do you accept returns?
Our collections are personally curated and, in most cases, have traveled large distances. As such, we are not able to offer any returns at the moment. But in certain instances, we will offer an exchange. We will accept exchanges on most items in original condition within 10 days of receipt. Please note return shipping to our warehouse is paid by the customer. We reserve the right to refuse exchanges that show signs of use and/or damage.